Overview

At RAD CULTURE, we take pride in the quality of our products and strive for complete customer satisfaction. If, for any reason, you are not entirely satisfied with your purchase, our refund policy is as follows:

Time Frame for Returns

Products can be returned within 30 days of the original purchase date.

Condition of Returned Items

Items must be unused, in the same condition that you received them, and in their original packaging.

Process for Returns

To initiate a return, please contact us at [Contact Information]. Provide your order number and the reason for the return. We will guide you through the steps to return the product.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for the same product, send us an email at [Contact Information] and send your item to the return address provided.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Contact Information

For more information on our refund policy or if you have questions, please contact us by email at info@radlife.com.au